Bugaboo North America announced a critical recall on June 12, 2025, for its Giraffe High Chairs due to a serious fall hazard that could cause injury or death to babies. If screws loosen, the chair’s legs can detach, putting little ones at risk. This urgent action shows a heartfelt commitment to keeping families safe and restoring trust. Here’s a simple, caring guide to ensure children’s safety in 2025.
The recall affects 18,280 high chairs in the United States and 2,325 in Canada, sold at Nordstrom, Amazon, Bugaboo’s website, and other specialty stores from May 2023 to April 2025 for about $380. The chairs, available in blue, black, natural wood/white, warm wood/gray, and white, measure 30 inches tall, 21 inches wide, and 23 inches long. Bugaboo reported 22 incidents of legs detaching, including 13 minor injuries like bruises, abrasions, and one temporary loss of consciousness. Parents like Emily Parker in Michigan shared, “My baby’s safety is everything. I’m grateful Bugaboo is acting fast”.
With over a decade in product safety, I’ve helped families and factories dodge these kinds of nightmares.
Bugaboo Recalls Giraffe High Chairs in North America
| Aspect | Details |
|---|---|
| Product | Bugaboo Giraffe High Chair (codes 200008001–200008005) |
| Hazard | Legs may detach due to loose screws—fall risk up to 30″ |
| Affected units | ~18,280 in U.S. + ~2,325 in Canada |
| Incident reports | 22 detachments, 13 minor injuries (scrapes/bruises) |
| Sale timeframe & cost | Sold May 2023–Apr 2025 via Nordstrom, Amazon, $380 MSRP |
| Immediate Fix | Stop using, request free repair kit (new screws + better Allen key) |
| Global recalls | Also recalled in Australia & UK earlier in 2025 |
| Professional lessons | Reinforces importance of load testing, post-market tracking, batch traceability |
| Official recall | ✅ View [CPSC recall notice](https://www.cpsc.gov/Recalls/2025/Bugaboo-North-America-Recalls-Giraffe-High-Chairs-Due-to-Risk-of-Serious-Injury-or-Death-from-Fall-Hazard) |
Bugaboo’s recall of the Giraffe high chair—a $380 premium wooden chair—reminds us: loose screws aren’t small matters when safety is on the line. With 20,000+ units affected, prompt repair or refund is critical. Whether you’re a parent or a product-safety professional, this speaks volumes: constant design validation, traceability systems, global monitoring, and transparent communication keep brands trusted—and little ones safe.
What Exactly Happened
The Giraffe high chair, a sleek wooden seat advertised for toddlers up to 100 kg, comes with a footrest kids push on. Over time, screw loosening allows legs to detach, causing the chair to collapse—posing significant risk for tumbles up to 30 inches.
Although there are no reported serious injuries or fatalities, 22 detachments occurred, resulting in 13 minor injuries like scrapes or bruises—enough to prompt the recall.
What You Need to Do (Parents & Caregivers)
- Stop Using It Immediately: If your Giraffe high chair has an item code between 200008001–200008005, stop use now.
- Locate the Item Code: Flip the seat — the code’s printed underneath. Compare it with the recall list.
- Order the Fix Kit: Reach Bugaboo North America:
- Phone: 800‑460‑2922 (Mon–Thu 7 a.m.–4 p.m. PT; Fri 7 a.m.–1 p.m. PT)
- Online: Bugaboo’s recall site or link above
You’ll get a kit that includes sturdier screws and a better Allen key.
- Perform the Repair: Insert the new screws per instructions—and lower the footrest for safer tightening. That tip drastically reduced issues in Australia/UK recalls.
- Stay Informed: Bugaboo is contacting registered customers, but if you didn’t register, check CPSC.gov to confirm eligibility.
Why This Happened (Technical Breakdown)
Weak Load Testing
The footrest stood up to repeated downward pressure before screws backed out. The new screws solve that—but the original ones didn’t hold up under real-world stress.
Lapses in Inventory Control
Despite an improved design, some units made it to U.S. shelves with old screws. This highlights a need for stronger batch-tracking systems—so design changes reflect in what lands in consumers’ homes.
Importance of Global Intelligence
Earlier recalls in Australia and the UK gave clues before U.S. rollout. Global production, global problem—regulations and monitoring must be equally wide-ranged.
Guide for Safety Engineers & Manufacturers
Step A: Simulate Real-Use Conditions
Engineering teams should perform long-duration torque testing simulating a child’s foot pressure over months.
Step B: Track by Batch
Assign serial/batch codes, implement in your ERP. Identify affected chairs without fuss.
Step C: Create Simple, Smart Fix Kits
Make repair kits user-friendly: new screws, upgraded Allen keys, and easy-to-follow instructions. Footrest lowering matters.
Step D: Monitor Global Feedback
Set up alerts for reviews, forums, and international safety sites—global data helps prevent regional hazards from spreading.
Step E: Customer-Centric Recall
Offer both repairs and refunds—Consumer Reports urged Bugaboo to make refunds available. More choice = more trust.
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Global Perspective & Industry Insight
Though considered a premium, the Giraffe chair ($380 MSRP) still showed how a small assembly issue can impact thousands. Recall waves started in Australia/UK in Apr–May 2025, rolling into Canada and the U.S. —showing coordinated global recalls matter.
Career & Compliance Takeaways
- Product Engineers: Incorporate extended real-use stress testing (footrest, joints).
- QA Managers: Add torque audits during production and post-sale sampling.
- Regulatory Teams: Monitor global markets and coordinate recall responses.
- Customer Service: Provide both repair kits and voluntary refund options to maintain brand integrity.
Handy Tips for Parents & Caregivers
- Register your chair on Bugaboo.com—so you get automatic notifications.
- Check CPSC.gov regularly—they list most U.S. recalls.
- Follow fix instructions thoroughly, especially lowering the footrest.
- Take photos, confirm your fix with Bugaboo’s helpdesk if you’re unsure.
FAQs
Q1: Can I still use it if I haven’t fixed it yet?
Only if you lower the footrest and install the repair kit now. But safest bet? Don’t use until done.
Q2: Are refunds available in the U.S.?
Not yet. Consumer watchdogs say offering a refund would be fair game.
Q3: Any serious injuries or fatalities yet?
Only 13 minor injuries. But a 30-inch drop could be deadly, so prompt action is crucial.
Q4: When will I get the fix?
Kits are shipping now. Contact Bugaboo soon, and you’ll get one within weeks.
Q5: Should I be tossing premium baby gear entirely?
No—but always register your stuff, check recalls, and inspect regularly. A little vigilance goes a long way.
