Ford has issued an urgent nationwide recall for Mustang Mach-E electric vehicles to address a safety concern that could prevent passengers from exiting. This affects vehicles from 2021 to 2025, where electronic door latches may not unlock if the 12-volt battery is low, creating a serious risk, especially during emergencies. The recall covers about 197,000 vehicles, and Ford is providing a free software update to fix the problem, ensuring the safety and peace of mind for drivers and their loved ones.
While recalls can be inconvenient, this one is particularly important because it relates to a safety hazard. This article will walk you through everything you need to know about the recall, how to check if your car is affected, and what steps you need to take.
Ford Recalls Mustang Mach-E
| Aspect | Details |
|---|---|
| Recall Number | 25S65 |
| Affected Models | 2021–2025 Ford Mustang Mach-E |
| Total Vehicles Affected | Approximately 197,000 vehicles in the U.S. |
| Cause of Issue | Electronic door latches fail when the 12V battery is low, preventing doors from unlocking. |
| Risk | Potential entrapment of passengers, particularly children or people unable to operate interior handles. |
| Solution | Free software update to the Powertrain Control Module and Secondary On-Board Diagnostic Control Module C |
| Availability of Fix | Software update expected by September 29, 2025. |
| Dealership Action | Service appointments for affected vehicles starting September 2025. |
| Manufacturer Contact | Ford Customer Service: 1-866-436-7332, for recall number 25S65. |
| Official Source | Ford Recall Notice |
The Ford Mustang Mach-E recall shows how modern vehicle technology, while innovative, can sometimes bring unexpected challenges. Ford is acting swiftly to fix the issue with care, but owners must take responsibility by following the recall notice steps. By doing so, you can keep your vehicle safe and reliable for you and your loved ones. In a world of fast-changing technology, recalls like this remind us to stay informed, proactive, and dedicated to ensuring safety for our families and communities.
What’s Happening with the Ford Mustang Mach-E Recall?
Ford has announced a heartfelt recall for Mustang Mach-E vehicles from 2021 to 2025 to address a concerning issue with electronic door latches. If the vehicle’s 12-volt battery falls below 8.4 volts, the doors may not unlock, potentially leaving passengers, especially children or those unable to use manual handles, trapped inside. This serious safety risk is being met with Ford’s commitment to protect drivers and their loved ones, ensuring peace of mind for all.
The recall impacts over 197,000 vehicles in the U.S. Ford has been proactive in issuing a software update to resolve the issue. The software fix will update the Powertrain Control Module and Secondary On-Board Diagnostic Control Module C, ensuring that the door latch system continues to function properly even when the battery voltage is low.
Why Is This a Big Deal?
The Role of Electronic Systems in Modern Vehicles
As vehicles become more technologically advanced, they increasingly rely on electronic systems to control many aspects of the car, from the infotainment system to the door latches. The Ford Mustang Mach-E, being an electric vehicle, relies heavily on these systems. The 12V battery powers critical functions, including the door latches, which allow for unlocking the vehicle from the inside.
While these advancements provide convenience and enhanced functionality, they also introduce risks. A failure in one of these systems, like the door latch failure, can be dangerous and potentially life-threatening, especially if passengers are unable to exit the vehicle in an emergency. This recall serves as a reminder of how important it is for car manufacturers to ensure these electronic systems work reliably under all circumstances.
What Ford Is Doing to Address the Issue
Swift Action and Software Fix
Ford has recognized the severity of the issue and is offering a free software update to affected vehicles. This update will modify the vehicle’s Powertrain Control Module and Secondary On-Board Diagnostic Control Module C. Once the software update is installed, it will prevent the doors from being stuck locked when the battery voltage drops below the critical threshold.
Ford has stopped selling new Mustang Mach-E vehicles until the software fix is applied to prevent further incidents. The company has already begun notifying affected vehicle owners, and service appointments for the software update will begin by September 29, 2025. Ford’s decision to proactively recall the affected vehicles and offer a free fix demonstrates the company’s commitment to customer safety.
What Should You Do If You Own an Affected Vehicle?
If you own a 2021-2025 Ford Mustang Mach-E, follow these important steps to address the recall:
- Check Your Vehicle’s Status: : You should receive a recall notification letter from Ford. This letter will confirm whether your vehicle is affected and provide instructions on what to do next. Additionally, you can check if your vehicle is affected by entering your Vehicle Identification Number (VIN) on Ford’s official website or by contacting Ford’s customer service.
- Schedule an Appointment: The software update to fix the door latch issue will be available by September 29, 2025. As soon as the update becomes available, schedule an appointment with your local Ford dealership to have the update installed. This will ensure your vehicle is safe to use and that you won’t face any issues with the electronic latches.
- Monitor Vehicle Behavior: Keep an eye out for any abnormal behavior related to the door latches, such as stiff release handles or alerts on the SYNC system. If you notice any of these symptoms, contact your dealership immediately.
- Stay Informed: Ensure that you stay informed about the status of your recall by checking your mail and visiting Ford’s official website for updates. You can also contact Ford Customer Service at 1-866-436-7332 or the National Highway Traffic Safety Administration (NHTSA) for more information.
How Recalls Affect Ford’s Reputation
The Impact on Ford’s Brand and Trust
While a recall may seem like a setback, it’s an important process to ensure consumer safety. By acting quickly to resolve the issue, Ford has demonstrated its commitment to consumer trust and safety. While recalls can sometimes negatively impact a company’s reputation, being proactive in issuing a recall and providing a solution quickly can help restore consumer confidence.
How Ford Handles Recalls
Ford’s response to this issue highlights its approach to safety. The company is investigating the root cause of the electronic latch failure, working with its suppliers and internal teams to identify any necessary changes to prevent similar issues in the future. Furthermore, offering a free fix shows Ford’s dedication to its customers and their well-being.
Ford Recalls Mustang Mach-E Stay Safe During Recalls
Advice for Consumers
To ensure your vehicle safety, it’s important to stay on top of recalls. Here are some tips to help you manage recalls:
- Check for Recalls Regularly: Visit the NHTSA website to stay updated on any vehicle recalls. You can also sign up for recall notifications to get the latest information directly.
- Contact the Manufacturer: When you receive a recall notice, contact the manufacturer promptly. For Ford, you can reach them at 1-866-436-7332 to address any concerns.
- Act Quickly: Recalls often come with a time-sensitive fix. Ensure that you schedule appointments for repairs or software updates as soon as they become available.
- Check Your Vehicle’s VIN: Using your VIN, you can check if your vehicle is affected by the recall. This can be done on the manufacturer’s website or by contacting customer service.
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What Happens If You Don’t Fix the Recall?
Ignoring a vehicle recall, especially one related to safety issues like door latches, can have serious consequences. If you choose not to act on a recall, you risk not only your own safety but also the safety of your passengers. Failure to get a necessary fix could result in the continued malfunction of critical safety systems, and you could be at risk in emergency situations where you need to exit the vehicle quickly.
Additionally, not addressing a recall could void your warranty or result in further legal implications if the issue leads to an accident. For more details Ford Recall Notice.
FAQs
Q1: How do I know if my Mustang Mach-E is affected by the recall?
A1: You can check your Vehicle Identification Number (VIN) on Ford’s official website or wait for a recall notification letter.
Q2: Can I still drive my car before the update is available?
A2: Yes, but be mindful of the door latch issue. If you experience difficulty with the latches, contact your dealership immediately.
Q3: How long will the software update take?
A3: The software update process typically takes about an hour at the dealership.
Q4: What should I do if I haven’t received a recall notice?
A4: If you haven’t received a notice, check your VIN on the NHTSA website or contact Ford Customer Service for more details.
Q5: Is the software update free?
A5: Yes, the software update is completely free of charge for affected vehicles.
